Effective as of December 16, 2024
This ChatPro ("ChatPro" or "Rain Computing" or “we” or “us” or “our”) privacy policy (the “Privacy Policy”) is designed to help you understand what information we collect and how we use or share that information.
Contact Us
Please contact us at support@chatpro.law if you have any complaints, questions, comments, or concerns with respect to your privacy or this policy.
If you believe that any account credentials for the Services have been compromised, please contact us immediately at support@chatpro.law.
Information We Collect and How We Use It
We collect information that you provide and information that we receive automatically. As described below, our information practices vary depending on whether you are acting as a visitor to our Sites or an end user of our Services.
Please be aware that some of the information described below is required to offer the Sites and Services, and if this information is not provided, we may not be able to provide the Sites and Services. We may use the information we collect for any lawful purpose, including the purposes specifically described below. We may also use information that has been aggregated or deidentified, so that it cannot reasonably be associated with a specific person, for any business purpose. We maintain and use deidentified information only in deidentified form—we do not attempt to reidentify such information except as needed to determine that the information is appropriately deidentified.
Information Collected About Website Visitors:
If you are a visitor to our Sites, we collect information about you as described below. We may also combine the information we collect about you with information we obtain from third parties.
Information You Provide to Us: We collect personal information that you provide when you send us a message through our Sites, register for or create an account with the Sites, or request more information from us. This information includes your name, email address, phone number, other contact details, and other information you choose to provide us.
- We use this information primarily to communicate with you about the Sites and Services and respond to your requests. For instance, we use your contact information to respond to your questions, communicate about account-related matters, and resolve technical issues you may encounter. We may also use your information to give you access to demo and educational materials.
- We may also use information you provide to improve our Sites and Services.
- To the extent that our processing of the information you provide is subject to the EU General Data Protection Regulation or its UK equivalent (together the “GDPR”), the legal bases for this processing include GDPR Art. 6(1)(b) (performance of a contract) and GDPR Art. 6(1)(f) (legitimate interests).
Technical Information We Collect Automatically: When you use or visit the Sites, we (and other entities) may use cookies (and similar technologies) to automatically collect technical information, such as Internet Protocol (IP) address, location, browser type and settings, date and time the Sites were used, the web page that you were visiting before accessing our Sites, information about your activities on the Sites, external links and the features or content which you accessed from our Sites. When you access the Sites with a device (including a mobile device), we may also collect and store a unique identifier associated with your device and additional information about the device, including user settings, location, operating system of the device, and crash settings. Please see our Cookies Policy for more information about our collection and use of cookies and similar technologies.
- We use this technical information for various purposes, including to protect from potential security attacks and abuse. We may also use this type of information to verify accounts and activity, and to detect, investigate, prevent, and respond to potential or actual security incidents and other malicious, deceptive, fraudulent, or illegal activity. We also use technical information to help us improve performance and content, measure traffic, and measure usage trends.
- To the extent that our processing of technical information is subject to the GDPR, the legal basis for such processing is GDPR Art. 6(1)(f) (legitimate interests).
Information Collected from ChatPro Services:
If you are an end user of the Services we provide to our Customers, we may collect information related to your use of our Services, as described below.
Service Information: When end users use our Services, we collect information that is generated that provides context about the way end users use the Services, such as team and channel memberships, system preferences, features they use, content and links they interact with, the types of files shared and what third party services are used (if any). We may also collect information end users voluntarily provide to us through the Services, such as survey responses.
- We use this service information to provide the Services to our Customers. For instance, this may include improving the Services and personalizing end users’ experiences with Services. We may also use this information to research and analyze usage and performance of Services to make the Services more useful, more performant, and more intuitive.
- To the extent that our processing of service information is subject to the GDPR, the legal bases for such processing include GDPR Art. 6(1)(b) (performance of a contract) and GDPR Art. 6(1)(f) (legitimate interests).
Log and Device Information: We may also record log file information each time end users access and use the Services, such as Internet Protocol (IP) address, location, browser type and settings, date, and time. When end users access the Service with a device (including a mobile device), we may also collect and store a unique identifier associated with an end user’s device and additional information about the device accessing the Services, including user settings, location, the operating system of the device, and crash settings.
- We use this log and device information to provide the Services to our Customers. As part of providing our Services, we use this information to protect from potential security attacks and abuse, to verify accounts and activity, to improve our Services, to detect, investigate, prevent, and respond to potential or actual security incidents, and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity.
- To the extent that our processing of log and device information is subject to the GDPR, the legal bases for such processing include GDPR Art. 6(1)(b) (performance of a contract) and GDPR Art. 6(1)(f) (legitimate interests).
Information Shared with Third Parties and For What Purposes
We do not sell, trade, or otherwise transfer the information described above to unaffiliated third parties for monetary consideration. We may share information about website visitors and end users of the Services with other entities for specific purposes. This sharing may include:
- With service providers/processors, subcontractors, partners, vendors, consultants, and others that help us with any of the purposes in this Privacy Policy, including by providing tools that integrate with our Sites and Services or by performing services on our behalf such as processing payments, sending email, providing back-office services, or measuring site traffic. Entities designated as our service providers/processors are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
- With providers of machine learning and artificial intelligence tools. With respect to information collected through our Services, we make such information available to such providers if they integrate with our Services and only to the extent permitted by our Customers;
- With our affiliates, parent companies, subsidiaries, and other related companies, all for the purposes in this Privacy Policy;
- To respond or comply with, in our sole discretion, a court order, subpoena, law enforcement, other government request, or other legal process (with or without notice to you, in our discretion) under applicable law;
- With buyers, successors, or others in connection with a potential or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business or assets;
- To: (i) satisfy any applicable law or regulation, (ii) enforce this Privacy Policy, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, or (iv) protect against harm to the rights, property or safety of us, the Sites, the Services, other users of the Services, or third parties (including financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our other agreements with you); and
- With your consent or at your direction, with our Customer’s consent or at our Customer’s direction, or as otherwise disclosed at the time of data collection or sharing.
How We Protect Information
We implement a variety of security measures aimed at maintaining the safety of the personal information we collect from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process, and store, as well as the current state of technology. Given the nature of communications and information processing technology, we cannot guarantee that information we collect will be absolutely safe.
Cookies and Similar Technologies
As noted above, we use cookies and similar technologies on our Sites and Services. Please read our Cookies Policy for more details.
Digital Advertising and Analytics
Our Services do not collect, use, or share information for advertising.
Our Legal Bases for Processing in the EU
If the GDPR is applicable as per Art. 3 of the GDPR, then references to “personal information” in this Privacy Policy are equivalent to “personal data” governed by the GDPR. As described above, we rely on various legal bases to process the personal information we collect. Our legal basis for processing this personal information depends on the personal information concerned and the specific context in which we process it. We will normally collect personal information only where we need the personal information to perform a contract (e.g. to provide our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to process personal information.
Retention of Personal Information
We retain the personal information we collect for as long as we need to provide our Sites and/or Services, or as required to comply with our legal obligations. After such time, we will delete, de-identify, or aggregate this information within 60 days, unless otherwise required by law.
If you have an account on ChatPro Sites or Services, we will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide our Sites or Services to you, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements. We will delete, de-identify, or aggregate this information to the extent possible once it is no longer necessary to fulfill the purposes for which it was collected and processed.
European Privacy Rights
Individuals in the EU, EEA, or the UK may have certain rights with respect to personal information processed through the Sites and Services. If your personal information was submitted to us by a Customer or your account is controlled by a Customer, then please contact the applicable Customer directly to learn about the rights you may have.
Subject to certain exceptions and limitations, you may have the right:
- to request information regarding the processing of your personal information by us;
- to obtain the rectification of any inaccurate personal information stored by us or completion of such information;
- to obtain the erasure of your personal information stored by us;
- to obtain the restriction of processing of your personal information;
- to receive your personal information that you have provided to us in a structured, commonly used and machine-readable format or to demand transmission to another controller;
- to withdraw your consent once given to us at any time.
In addition to the above-listed rights, you may also have the right to lodge a complaint with your local data protection authority. Further information about how to contact your local data protection authority is available at https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Third-Party Links and Tools
This Privacy Policy does not apply to any third-party websites, services, integrations, or applications, even if they are accessible through our Sites and/or Services. This Privacy Policy only applies to our Sites and Services, so when you follow links to other websites you should read those separate and independent privacy policies to learn about their data practices. We have no responsibility or liability for the content and activities of these linked sites, or for any third-party websites, services, integrations, or applications.
The Sites and/or Services may also include integrated tools or “plug-ins,” such as machine learning, artificial intelligence, or social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Sites or Services, those third parties may collect information about you and may use and share such information in accordance with their privacy policies, and as applicable, your account settings.
Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.
Updating Your Information
When you have an account with us, you may review, change, or update your contact information by logging into your account.
Changes to Our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on this page. We encourage you to visit this page periodically to learn of any updates.
Cookies Policy
What are Cookies?
We use cookies on our Sites and Service (as defined below). Cookies are small text files that a site or its service provider transfers to your computer or mobile device (if you allow). These cookies are unique to your account, browser, or device and enable the site or service provider to recognize your browser and/or device, and, if you have a registered account, associate it with your registered account. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
We use cookies (both session and persistent) and similar technologies (collectively, “Cookies”). We use Cookies on the websites operated by ChatPro and Rain Computing, and our affiliates (collectively, the “Sites”) and in the products and services we provide (collectively, the “Service”).
Information that is Automatically Collected and How Mattermost Uses Cookies
We may use both session and persistent Cookies to convey information to us, such as: identify that you’ve logged in to the Service; your Internet Protocol address; unique device identifiers; your browser settings and specification; and information about how you use the Service (e.g., the pages you view, the links you click, features and functionalities you utilize, how frequently you access the Service, and other actions you take on the Service). Cookies also allow us to track your usage of the Service over time.
We use the following types of Cookies:
- Operationally Necessary Cookies: These Cookies allow you access to our Service or to make use of certain functionality.
- Preferences: These cookies allow our Site and Service to remember the choices that you’ve made in the past, like what language you prefer, your timezone, or your username and password so you can automatically log in.
- Security: These cookies enable and support our security features and help us to detect malicious activity.
- Statistic and Performance: These Cookies collect information about how you use the Site and Service and help us assess the performance of the Site and Service, such as which pages you visit and which links you click on. This information is aggregated and anonymized and used to improve the Site and Service functionality.
Third Party Data Collection and Advertising
We strive to give you choices about how your personal information is used. We do not sell, trade, or otherwise transfer the information we collect from you to unaffiliated third parties. We do, however, share the information we collect from you with trusted third parties who assist us in operating our Site, conducting our business, or providing the Service to you, provided that those parties agree to keep your information confidential and secure.
This includes sharing the following anonymous usage statistics about the Service on the Gfycat feature with Gfycat: which gifs are viewed and shared (without identifying specific users); how many users have used the feature; and the search terms and categories that are selected from the Gfycat picker.
How to Opt Out
If you would prefer not to accept Cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Please note, however, that if you don’t accept Cookies or disable Cookies, you may not be able to access all portions or features of the Site or the Service.
If you have any questions about how we or our third-party service providers use cookies or other tracking technologies that aren’t answered in this Cookie Policy, please contact us at support@chatpro.law.